Frequently Asked Questions
Who are Backspace and how does their reseller programme work?
Backspace Technologies is the parent company in a powerful group of technology enablement brands, each with its own unique focus and expertise. Together, we deliver cutting-edge Connectivity, Voice, and Managed Services to businesses of all sizes — from enterprise to the informal sector — enabling growth, efficiency, and digital inclusion at scale. Born as an historical voice provider we have grown our technology aggregation footprint to include FTTB, FTTH,Fixed LTE [FWA],APN and RBURL services. With a diverse channel and a direct customer base we understand the environment that both our partners and customers operate in and are here to support as best we can. By giving our resellers access to our comprehensive suite of voice and data services at competitive prices, including our powerful Reverse Bill URL platform, ZeroByte, and Aggregated APN solutions, we provide the infrastructure, licensing, and the expert support you need to scale faster, reduce costs, and unlock new revenue streams.
What makes Backspace different from other providers?
We pride ourselves on eliminating the complexity around Voice, Fibre, FWA and Mobile connectivity's inherent challenges. We offer an end-to-end IaaS solution with billing and management portals and overlays. ensuring your uptime providing the backbone to any voice and connectivity challenges and requirements you may have. Transparent Pricing (No Hidden Fees) Most telecom wholesalers still charge for “extras” like number porting, SIP accounts, DIDs, or access to a PBX management portal. Backspace bundles these in, so you and your customers are never surprised by unexpected costs. Pricing is straightforward, flexible, and negotiable depending on your volumes. White-Label & Reseller-Friendly From day one, Backspace is structured for resellers, allowing them to provide services to their customers under their own brands. Innovative technology By giving our resellers access to our comprehensive suite of voice and data services at competitive prices, including our powerful Reverse Bill URL platform, ZeroByte, and Aggregated APN solutions, we provide the infrastructure, licensing, and the expert support you need to scale faster, reduce costs, and unlock new revenue streams. Powerful Reseller Management Portal Backspace provides a feature-rich self-service portal for resellers including: - Real-time call reporting and monitoring - APN and SIM management - Extension/user control for Cloud PBX - Billing and usage tools Many competitors require manual requests for changes, but Backspace gives you complete control. Local Focus + Tier-1 Connectivity As a South African service provider, we have built direct interconnects with all major local networks. This improves reliability and voice quality versus providers who rely on international routing. We understand local reseller and SME pain points (like reverse billing, cost transparency, and training). Scalability for Growth Backspace is set up to support our resellers as they move from small operations into larger-scale deployments, covering a range of services from Voice and connectivity to Reverse Billing URL and consumer Services can expand from Cloud PBX & VoIP into FTTB, APN SIM
Can I white label Backspace Services and the platform?
YES— you can white-label Backspace Technologies' services, allowing you to deliver Backspace services under your own brand. This means your customers won't interact with Backspace at all — they will see only your company name, pricing, and portal. Backspace sits invisibly in the background, providing the infrastructure. We are open to partner and client feedback and as an agile customer focused business we pride ourselves on enabling the end customer wherever possible.
What do I need to be a Backspace Reseller?
As an unmanaged Backspace reseller, we provide the infrastructure and you are 100% responsible for managing your customers, support, and billing. As such, you will need your own support staff to deal with customers and need to handle billing and collections.
How Secure is the system?
Technology is a tough leveller, and we pride ourselves on security and best practice when it comes to our network and related environments. As a business, we take both security and uptime seriously, supporting multiple clients in environments within financial services and related IT and service industries. Recent times have seen the need for technology providers to focus on and constantly enhance security and infrastructure – Something which we continue to do.
How do I become a reseller?
With an easy onboarding process and simple usage-based pricing models it is a pleasant and efficient experience. You can expect your onboarding to take around 5- 7 business days from initial engagement to portal access and training and order commencement. We have a predetermined set of criteria we will work through as a team to ensure we meet financial and regulatory compliance and good corporate governance. To inquire about becoming a reseller, simply compete the “Contact Us” form below, providing us with your details, and we will ensure that one of our Team reaches out to you with details on how to become a member of the Backspace family!
How do I earn revenue being a Backspace reseller?
You procure services through Backspace at our Wholesale rates, and resell these services to your customers at your retail price. Wholesaler rates are linked to tiering, meaning that the more you sell, the more favourable your tiering, the lower your costs become, and the more margin you realise.